Privacy Policy
SloFlow ("we", "our", or "us") is committed to protecting and respecting your privacy. This policy, together with our Terms of Use and any related documents, outlines how we collect, use, disclose, and protect any personal data we collect from you or that you provide to us.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By using our website, you indicate that you understand and agree to this policy.
Information We Collect
We may collect and process the following information about you:
- Information you provide by filling in forms on our site
- Information submitted when registering, subscribing to our services, or requesting support
- Correspondence and feedback you send to us
- Responses to optional surveys or polls
- Technical data such as IP address, browser type, and operating system
IP Addresses and Cookies
We may collect information about your computer, including where available your IP address, operating system, and browser type, for system administration and to understand how our site is used. This data is statistical and does not identify any individual.
We use cookies to enhance your experience. You may refuse cookies through your browser settings, but this may impact certain site functionality.
How We Use Your Information
We use your data to:
- Provide and deliver products or services you request
- Fulfil our contractual obligations to you
- Present our website and offerings effectively
- Respond to enquiries and support needs
- Notify you about changes to our service
- Inform you of updates or promotions we think you'll find helpful, where you have consented
Payment Processing
Payments are securely processed using third-party services (such as Stripe). These services may collect and store your payment data in accordance with their own privacy policies. We do not store full payment card details on our servers.
Where We Store Your Data
All information you provide to us is stored on secure servers. Your personal information may be transferred to and processed in countries outside of Canada or Australia (for example, by our payment or email providers). We ensure such transfers comply with applicable data protection laws.
Your Consent
By using our site or completing any purchase through SloFlow, you consent to the collection and use of your information as described in this policy. You may withdraw consent at any time by contacting us, though this may affect your access to certain services.
Data Retention
We retain personal data only as long as necessary to fulfil its purpose or as required by law. When no longer needed, your information is securely deleted or anonymised.
Data Protection
We implement appropriate technical and organisational measures to protect your information from unauthorised access, misuse, or loss. Where you have chosen a password to access parts of our site, you are responsible for keeping it confidential.
Children's Privacy
Our services are directed to people who are at least 13 years of age. We do not knowingly collect personal data from children under 13. If we become aware that we have collected personal data from a child under 13, we will take steps to delete that information promptly.
Your Rights
You have the right to:
- Access your personal information held by us
- Request corrections or deletion of your data
- Withdraw consent for future use
- Ask us not to process your personal data for marketing purposes
- File a complaint with a relevant privacy authority in your country
To exercise any of these rights, please contact us using the details below.
Third-Party Links
Our website may contain links to third-party websites. We have no control over the content or privacy practices of those sites and accept no responsibility for them. Please check their policies before submitting personal data.
California Privacy
We do not distribute your personal information to outside parties without your consent, in compliance with the California Online Privacy Protection Act. California residents may contact us to access or update their information at any time.
Data Breach Notification
In the unlikely event of a data breach posing significant risk to you, we will notify affected individuals and report to the relevant privacy authority as required by applicable law.
Changes to This Policy
Any changes we make to our privacy policy will be posted on this page and, where appropriate, notified to you by email. We recommend checking this page periodically.
Contact
Questions, comments, and requests regarding this privacy policy are welcomed and should be sent to:
Email: info@sloflow.io
This privacy policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws.